What makes visiting a doctor’s office an undesirable experience for most people is the negative associations they associate with it. A visit to the doctor is for the most part associated with a feeling of discomfort that the patient feels at first. The practice itself should not support this discomfort, but rather contain it. This containment of the negative atmosphere is an important measure not only for patients, but also for employees. They are confronted with difficult situations and negative emotions, up to true fateful cases, every day at their workplace.
So that the employees of a doctor’s practice can keep a cool head despite their difficult, but at the same time important work, they need a harmonious work environment in which they enjoy being and working. This inviting feeling can be achieved with the right design and planning of the rooms. This also helps the patient in their state of discomfort to be able to better survive the waiting in the waiting room and the treatment themselves. The first trip to the doctor’s office also seems less negative to them.
Privacy and retreats
The so-called medical confidentiality should also include the security of the treatment conversations in a doctor’s practice. What a doctor discusses with his patient should not be heard by any other patient present. Especially since this information is particularly private and often ugly.
This guarantee of privacy can easily be achieved with the correct occupancy of the rooms. The reception area, in which the registration and the allocation of prescriptions take place, as well as the waiting room must have enough distance to the treatment rooms. So other patients can wait in peace and don’t have to worry about their confidential conversations.
In addition to the patients, the practice helpers also need their privacy. These too are confronted with the negative emotions of blows of fate and the delivery of bad news. In the long run, this can lead to psychological stress for the medical assistants and doctors.
In order to be able to cope with these stressful situations and to be able to be a professional support for their patients, the staff needs more than just a break room. A place of retreat in the form of another room, only for the retreat of the employees, is therefore an important part of the doctor’s practice. There they can calm down and deal with their own emotions in order to be able to do professional work for their patients.
Guidance and orientation system with colors
The guidance and orientation system of a practice can also decisively improve or worsen the doctor’s visit. If a patient comes into a practice and has to read signs without orientation in order to find the right place for treatment, he associates negative emotions from the start.
A simpler orientation system can be achieved by dividing the treatments in different colors. The colors used should be clearly separated tones, but harmonize in their combination. For a coordinated picture, the colors are also used discreetly in the practice, for example in the form of sample wallpapers.
Such a color system is a great help for orientation, especially for elderly patients or people with poor eyesight.
Separate waiting areas instead of a waiting room
The problem with waiting rooms is the coming together of people in different health conditions. Patients who are healthy meet sick patients with a possible risk of infection in the waiting room. Some people’s health is endangered.
This aspect has a particularly negative lucrative effect on a doctor’s practice as soon as it offers non-health services such as acupuncture. Less use is made of the offer in order to avoid staying in a waiting room with sick patients.
It is more practical to separate patients with contagious symptoms from others. This can be achieved by using several, small rooms or waiting areas in front of certain treatment rooms. However, these waiting areas should only be set up in front of rooms in which no private information is discussed.
Hygiene standard and comfort in the furniture
In order to be able to receive patients with contagious infectious diseases, for example, without endangering other people, a high standard of hygiene is also of great importance. In order to be able to guarantee this in a waiting room, the right choice of furniture helps.
Since germs and bacteria quickly nestle and spread in various materials, they are unsuitable for a waiting room. A more hygienic alternative are liver stools or models made of hard plastic. Hard plastic chairs in particular can be cleaned and disinfected quickly and easily.
The hard plastic furniture is also visually not inferior. The variation in colors makes it possible to match the color of the furniture to the orientation system.
No obstacles for seniors and the handicapped
Frequent patients in a doctor’s office are older people who suffer from illnesses more frequently. Their mobility is also impaired in old age and should be taken into account when planning a practice. It can also make it easier for people who are ill who suffer from physical pain or with physical limitations to visit the doctor.
The premises of the practice should therefore be kept as barrier-free and obstacle-free as possible. The presence of an elevator is an advantage for multi-storey practices. If this is not available, all treatment options should also be offered on the first floor. This means that no patient is treated at a disadvantage and the employees have the opportunity, if necessary, to take their patients to z. B. to divide different waiting rooms. In these, it is best to choose the chairs a little higher in order to make it easier for patients with restricted mobility to sit down and stand up.
Time out for waiting children
Children often have to go to the doctor’s office not only because they are sick, but also because they have to accompany their sick parent. In order to keep the youngsters busy while they wait, many practices have therefore set up a play area in the waiting room. However, this location has many disadvantages.
Children are exposed to many bacteria and germs from waiting patients in the waiting room, which represents a high health risk. The desired occupation often has to be kept within limits by other people present. The child is only allowed to play at a limited volume so as not to disturb anyone. The parent, in his weakened condition, must also pay attention to the volume of the child.
For everyone present, a better alternative is to let the children play and wait in a separate room. This reduces the health risk and the sick, waiting patients are not disturbed by any noise, while the offspring can play in peace.
This room is best adjacent to the waiting room and enables the parent in the waiting room to keep an eye on their child through a glass door or wall. This alternative offers many advantages for those present and can also help the practice optically. The waiting room can remain in a harmonious look to the practice, while the playroom is designed in a more child-friendly way. Equipped with easy-to-clean toys and equipment made from just as few fabrics, children can let off steam and the practice adheres to hygiene standards.